What Is Responsible Gaming?

Responsible gaming means enjoying online betting or casino activities as a form of entertainment — not as a way to earn income, relieve stress, or solve financial problems. It involves self-awareness, control over time and money spent, and the ability to stop when needed.

At xgo88, we understand that most of our members are recreational players who play for fun. However, we also recognise that for some individuals, gambling can become a serious issue that affects their daily life, finances, and personal relationships. That is why we provide a full suite of tools, resources, and support to help all our members stay in control and play in a healthy way.

Signs of Problem Gambling

Recognising early warning signs is the most important first step. A gambling problem is not always obvious at first — it often develops gradually from habits that appear harmless. Here are some warning signs to watch out for:

  • Feeling compelled to keep playing even after planning to stop
  • Using money intended for daily necessities such as rent, bills, or food to gamble
  • Borrowing money or selling assets to fund continued play
  • Hiding gambling activities from family or loved ones
  • Feeling anxious, irritable, or uncomfortable when not playing
  • Trying to recover losses by continuing to play ("chasing losses")
  • Neglecting work, family, or social responsibilities due to gambling
  • Lying to others about how much time or money you have spent gambling
Important: If you recognise more than one of the signs above in yourself or someone you know, it's time to seek help. You don't have to go through it alone.

Control Tools Provided by xgo88

Xgo88 provides a complete set of self-control tools that can be activated directly from your account. These tools are designed to give you full control over your gaming experience:

Deposit Limit

You can set daily, weekly, or monthly deposit limits on your account. Once a limit is set, our system will automatically reject any deposit attempts that exceed it. Limits can be reduced immediately, but increasing a limit requires a 24-hour waiting period as an added safety measure.

Loss Limit

In addition to deposit limits, you can also set a maximum loss limit for a given period. This means that once your total losses reach the set limit, your account will be automatically blocked from placing new bets until the limit period expires.

Session Time Limit

Set the maximum duration for your gaming sessions. xgo88 will display periodic time reminders while you play, and the session will be automatically ended once the time limit is reached. This feature is especially useful for keeping track of your time.

Temporary Self-Exclusion (Cool-Off)

If you feel you need a short break, the temporary self-exclusion option allows you to suspend access to your account for 24 hours, 7 days, or 30 days. During this period, you will not receive any promotions or marketing communications from us.

Permanent Self-Exclusion (Self-Exclusion)

For a long-term commitment, the permanent self-exclusion option allows you to permanently close your xgo88 account. Once activated, you will not be able to re-register using the same details. This decision is final and we fully respect your choice.

To activate any of the control tools above, log in to your account and navigate to the Account Settings > Responsible Gaming, or contact our 24/7 Live Chat support team.

Advice for Family Members & Friends

Sometimes, those closest to us are better able to notice signs of a gambling problem than we are ourselves. If you are concerned about someone you care about, here are some steps you can take:

  • Speak honestly and without judgment — choose a calm moment and express your concerns with compassion, not anger
  • Limit access to cash — together, consider managing finances jointly to reduce risk
  • Encourage seeking professional help — show your support by offering to accompany them to see a counsellor or to call a helpline
  • Take care of yourself — supporting someone with a gambling problem can be extremely draining; make sure you seek the support you need as well

Xgo88 can also assist by allowing a trusted third party to contact our support team to report concerns about a member's account activity, subject to the applicable privacy terms.

Healthy Play Guide

Here are some simple tips to keep your experience at xgo88 positive and enjoyable:

  • Set a fixed entertainment budget and stick to it — treat it the same as spending on a movie or a restaurant meal
  • Only use surplus funds that you can afford to lose entirely without affecting your daily needs
  • Take regular breaks — get up, stretch, and engage in other activities periodically
  • Avoid playing when you are stressed, upset, lonely, or under the influence of alcohol
  • Never try to "chase" losses — accept losses as the cost of entertainment, not a debt that needs to be repaid
  • Play for fun, not as a source of income or a way to solve financial problems
  • Set a time limit and stick to it — use the session time limit tool provided by xgo88
  • Balance your gaming time with other meaningful activities in your life